Privacy Policy

Last updated: 7 July 2026

US2AU Pty Ltd (“US2AU”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website at us2au.com.au and all related services.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Identity & contact details – your name, email address, phone number, and billing and delivery addresses.
  • Age confirmation – confirmation that you are 18 years or older, as required to purchase alcohol.
  • Order information – the products you buy, order history, and correspondence with us.
  • Payment information – payments are processed securely by our payment provider (Stripe). We do not collect or store your full card number.
  • Account information – if you create an account, your login details and preferences.
  • Technical & usage data – IP address, device and browser type, and pages visited, collected via cookies and similar technologies.
  • Marketing preferences – whether you have consented to receive marketing communications.

2. How we collect your information

We collect information directly from you when you place an order, create an account, complete a form, or contact us; automatically through cookies, analytics and advertising technologies when you use our website; and occasionally from third parties such as our payment and delivery providers.

3. Why we use your information

  • To process, fulfil and deliver your orders;
  • To verify your age and eligibility to purchase age-restricted products;
  • To process payments and help prevent fraud;
  • To provide customer support and manage your account;
  • To send you marketing communications where you have consented (you can opt out at any time);
  • To improve our website, products and services; and
  • To meet our legal, tax and regulatory obligations.

4. Cookies and tracking technologies

We use cookies and similar technologies for essential site functionality, analytics, and advertising. This includes tools such as the Meta (Facebook) Pixel and Conversions API, which help us measure and improve our advertising. You can manage cookies through your browser settings and opt out of personalised advertising through your Facebook and Google ad settings. Disabling essential cookies may affect how the site works.

5. Disclosure to third parties

We do not sell your personal information. We may share it with trusted third parties only as needed to run our business, including:

  • Payment processing – Stripe;
  • Delivery & logistics – couriers and freight carriers, and our order-tracking provider;
  • Email & SMS – our email and messaging platforms;
  • Advertising & analytics – Meta (Facebook) and analytics providers;
  • IT & hosting – our website hosting and infrastructure providers;
  • Professional advisers and regulators – where required or permitted by law.

6. Overseas disclosure

Some of our service providers (including Stripe and Meta) are located, or store data, overseas including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

7. Security of your information

We take reasonable steps to protect your personal information, including SSL/TLS encryption across our website and PCI-DSS-compliant payment processing through Stripe. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law (for example, we retain transaction records for tax purposes for at least five years).

9. Direct marketing and opt-out

Where you have consented, we may send you marketing about our products and offers. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

10. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time and may need to verify your identity first.

11. Age of users

Our website and products are intended for adults aged 18 years or over. We do not knowingly collect personal information from anyone under 18.

12. Complaints

If you have a privacy concern or complaint, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

14. Contact us

US2AU Pty Ltd
Registered address: Meadowbrook, QLD, Australia
Contact: via our Contact page.

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